Affichage des articles dont le libellé est Marketing et Advertising. Afficher tous les articles
Affichage des articles dont le libellé est Marketing et Advertising. Afficher tous les articles

samedi 16 février 2013

Leveraging Big Data for more efficient TV advertising

A lire sur:  http://www.atelier.net/en/trends/articles/leveraging-big-data-more-efficient-tv-advertising
 
By L'Atelier - San Francisco February 15, 2013 planète made of TV screens with data patterns around it
Targeting and analytics service from Simulmedia gives advertisers and agencies more accuracy in reaching viewers, by leveraging Big Data and applying "web-like advertising techniques" to television.

TV viewers are watching more than ever - 34 hours per week, but the way they watch TV is changing. To better optimize advertising across multiple channels and lower ratings, Simulmedia’s ad targeting and analytics service leverages Big Data. Their targeting strategy applies Internet-style data analysis to traditional TV, recommending show campaigns to marketers and agencies. Combining data from set-top boxes, as well as data from Nielsen, MRI, the US Census and other sources, Simulmedia targets ads according to demographic relevance without storing personal information. The data is processed through algorithms to predict which viewers will watch what, and they monitor how effective these campaigns are by measuring the engagement of targeted viewers.
Changing viewership patterns makes targeting even more important for marketers
As audience fragmentation has occurred, it has become indispensable for advertisers to find where they can most effectively reach their target viewers, so metrics must be more exhaustive. Big Data can crunch together datasets to better reveal what the viewers that they want to reach are watching. The data comes from several viewing sources, including cable, satellite, telco and TiVo boxes, which is licensed anonymously through the TV system operators. Currently, Simulmedia captures data from over 100 million viewing events and sees 500,000 national TV ads per week. While they launched with TV promotional advertisers, they have since expanded to work with travel, financial services, telco and entertainment industry advertisers.
Big Data can provide marketers with high-value viewers in unexpected places
Simulmedia’s targeting can apply to different capabilities, such as demographics like age and gender, plus several other targeting types, such as MRI - shopping behavior and household income, Tune-in Behavior - past viewing of programs, networks or timeslots and Ad Viewing Behavior - “exposure to complementary or competitive ad schedules.” This targeting can result in less cost within ad campaigns and more thorough coverage of a certain audience. As a client remarked about identifying underserved audience pockets with Simulmedia, “It wasn’t about getting a specific demographic... It was about finding viewers predisposed to watching a police drama.”

dimanche 20 janvier 2013

Frictionless communication, key to the adoption of "social care"?

A lire sur:  http://www.atelier.net/en/trends/articles/frictionless-communication-key-adoption-social-care

By L'Atelier - San Francisco January 17, 2013 hand pressing "contact us" on a touchscreen screen
Social care startup Twelephone connects companies to customers through browser-based chat. With a simple link or web widget, companies can receive calls without customers downloading any software. Reducing friction for brand-customer interaction might be key in the adoption of social care.
As the “social care” trend continues to grow, customers will be expecting companies to provide prompt and full-featured customer service via social networks. One startup that hopes to provide for these companies is Twelephone, which gives corporate Twitter users a way to voice or video chat with their customers. When a customer has a problem, question or comment regarding a company’s product or service, they may soon find an @mention from that company with a link to a chat session that takes place within their browser. Twelephone works through the WebRTC project, “which enables Web browsers with Real Time Communications capabilities via simple Javascript APIs” and HTML5.
Direct interaction with customers through Twitter
Customers receive the Twelephone link from a company that they have contacted or posted about, and by clicking it they enter a peer-to-peer communication session. These conversations are private and encrypted, and available in high-definition. Companies install an extension that manages Twitter presence and routes inbound calls, with their Twitter handle serving as their Twelephone number. The WebRTC functionality is currently available for Chrome, but plans to expand to Firefox and Opera. With Twelephone integration, customers can see a Call option directly on the Twitter profile page.
Reducing barriers for brand-customers interaction
Users, or customers, do not need to install the Twelephone Chrome extension in order to use their service. All they need is the link they receive from a company (or that may be in the company Twitter profile or stream), or to use the CallMe widget on the corporate website. So the adoption barrier relies mostly on Twelephone clients, in respect to their willingness to install the Chrome browser or the speed of WebRTC deployment to other browsers. The Chrome extension is necessary for clients to use the service to receive calls, as well as other features. Company call receivers will see incoming calls with Twitter usernames, if available, and will soon be able to use more robust features, such as multiple call distribution.