mercredi 9 octobre 2013

IT grapples with personal cloud storage use

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The BYOD trend is driving increased use of personal cloud storage services. Is enterprise IT ready?

October 7, 2013 06:00 AM ET

Computerworld - Eric Hawley knows he has stiff competition.
The CIO at Utah State University, Hawley says he and his team must serve the university's employees and deliver the tools they need. But he realizes that many of the school's users are finding outside options, installing unsanctioned applications that they find easier to use.
"People always gravitate to the most functional or least-cost solution. And in our 'freemium' world, those things are available by the dozen," he says.
Hawley says he suspects that employee use of unauthorized IT tools is particularly prevalent these days, as telecommuting and bring-your-own-device policies become increasingly common. People everywhere are becoming more mobile. Empowered first by company-issued laptops and now by their own smartphones and tablets, employees of all stripes want to do their work from any location at any time with any device, and they're turning to the cloud to help them do it -- using hosted services to share, store and sync work files with just a click.
"These public cloud services, they're ubiquitous, they're available and they meet the needs better than any of the enterprise products out there on the market from [the employees'] perspective," Hawley says.
Instead of IT-issued tools, people are using cloud services such as Box, Copy, Dropbox, Evernote, Mozy and SugarSync to easily put work files away for later access, analysts and IT leaders say. And some are opting for more specialized cloud-based systems, such as Basecamp for project management and collaboration.
Lynda Stadtmueller, program director for cloud computing services research at Stratecast, a division of Frost & Sullivan, says these services offer the functionality and usability that workers want.
People find free services or just pay out of their own pockets "because it makes their lives so much better," says Frank Gillett, an analyst at Forrester Research. "We've been calling that 'bring your own service.' People are self-provisioning."
CIOs call it a dilemma.
"There's typically a policy or verbal statement that says you shouldn't be using that stuff for business, but there's the realization that they are," Gillett says. And while the IT and security departments in the past took a locked-down approach to technology, "that era is ending," he says. "You can't control people who have lots of gadgets."

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